Returns & Refunds Policy

At Freestylers, every product is made to order especially for you. Because of this, we do not accept returns or exchanges for incorrect sizing, change of mind, or buyer’s remorse. Please review sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once reviewed, we will gladly offer a replacement or refund where appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. We will work with our fulfillment partner and shipping carrier to investigate the issue and determine the appropriate solution.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we are unable to offer a refund. If the package is returned to our fulfillment partner, we may be able to arrange reshipment at the customer’s expense.

Exchanges

As all products are made to order, we do not offer exchanges for sizing issues or customer preference changes.

If you are unsure about sizing, please refer to the sizing guide provided on each product page before placing your order.

Refund Eligibility

Refunds will only be issued in the following circumstances:

  • The item arrives damaged or defective

  • The wrong item was received

  • The order is lost in transit and confirmed by the shipping carrier

  • Other circumstances approved at our discretion

Refunds are processed back to the original payment method and may take several business days to appear depending on your financial institution.

How to Contact Us

For any questions regarding your order, please contact us at:

cam@freestylersapparel.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Order Cancellation

Because orders are processed shortly after purchase, cancellation requests can only be accommodated if production has not yet begun.

If you need to make changes to your order, please contact us immediately after placing it.

Our Commitment

Freestylers is built around quality, adventure, and creating products you’ll love to wear. If something isn’t right, we’ll always do our best to make it right.